Take a deep breath and jump in...

What does this sound like to you? Summer at the swimming pool, learning to dive, or at least tread water so you don't drown?
What it means for me is:
1- come up with an idea
2- develop a plan
3- make a commitment
4- follow through
5- observe what happens next

So that is what I have done.
1- I wrote a book, have edited as best I know how, have several people reading it and I am waiting on their feedback.
2- I came up with a marketing plan for my book.
3- I committed the entire future of this project to God
4- I launched my website today. www.winoverwhy.com
5- the hardest part is done, the preparation. Now comes the opportunity to share my message with others.

Has this been an easy journey? Oh no, but the payoff has been fabulous. The freedom from depression, Chronic pain, fear, self-doubt. All gone. Will anyone else think I have something of value to share? not for me to decide, each person will come to their own conclusion based on their life experiences.
 Mine is a story that has the elements of overcoming adversity, finding the answers that worked for me, and realizing there were some universal principles that would help others to do the same when they recognize what is holding them back.

Life is for living. Not in fear, depression, or doubt. But with an attitude of adventure and purpose with a plan. Let me help you develop your purpose so you can plan your life's adventure with a plan you are proud of.

What can consumer's expect from your business?

I realize this post is coming out during the stressful holiday shopping season and that every business is vying for your hard earned dollars to try to make a profit so they can continue to stay in business. They are in the business of exchanging their services/merchandise for your money.

What do you give them in return besides your money? Are you a loyal customer?

 Have you helped this business decrease advertising by sharing your positive experiences or have you caused them to increase their prices due to higher advertising costs because of your failure to support them?

Less than 100 years ago many areas of this country had few choices when it came to shopping. Most of our country was still developing, few choices were available, you could go to the local general store and get everything from flour to the latest fashion (kinda like wal-marts of their time).

What are the store’s doing now to create an experience that makes you want to happily, willingly part with your money?

How is their customer service, do you feel welcome in their business or are you just a wallet and a paycheck for someone? Do employers realize how important their front line employees are?

I am posing these questions as I have read survey after survey of customer’s complaining about poor shopping experiences, and stores complaining about consumer’s only looking for bargains and not caring about the customer experience.

Who is right? Is one group right and the other wrong>

Are we not ALL customers of some business?

For each of us that have a job, do we not deal with at least one other person that is depending on our skill to promote the business we are affiliated with that provides us with a paycheck?

Why are we saying one thing as a customer and then something different when we are at work providing “customer service”?

How is one experience so different from the other? What, if anything can be done differently to change the outcome?

Well, what outcome do you wish to have?

Do you want your children to have the same experiences you have had as a consumer, as an employee?

Who is responsible for the current state of consumer experiences?

Who is responsible for the current state of employee experiences?

Don’t you dare tell me it is the governments fault.

But let’s have a clean, real discussion, working towards the goal of improving relations between business owners/employees/consumers.