Following Instructions

This is a study in trust and following instructions

1.       Close your eyes

2.       Put your right hand on your stomach

3.       Place your left hand on top of your head

4.       Start to rub your stomach in a circular motion

5.       Start to pat the top of your head

6.       Stop

7.       Open your eyes

8.       How did you do? Were you successful?

9.       Try it again with your eyes open- how did you do? Did you feel more or less successful?

10.   Try this with your left hand on your stomach and your right hand on your head.

This is just an example of how management can implement change with their employees who   then in turn implement change to the customer.

Why would you want your employee to rub their stomach and pat their head?

Why would you want them to show this to the customer?

What could the results be if what you envision for your customers to experience is explained to your employees and they can then figure out how best to approach the customer with the idea that the end result will be a more loyal customer because they understand how working with your company benefits them.

How long do you have someone perform a function, or set of functions before you introduce change?

If someone is struggling with certain aspects of their job performance, what do you do first to get them to believe they need to change and how does this affect morale?